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🚌 SMSBUS Electronic Ticketing System – User Guide (Latest Version 2.0.0)

Last Updated: February 16, 2024

📱 Overview

The SMSBUS system allows passengers in Kazakhstan to pay for public transport using their mobile phone balance — no cash, no commission fees, and instant ticketing.

Simply activate your virtual transport card and pay directly from your phone. The ticket is valid until you reach your final stop.

🔗 Official Website: https://smsbus.kz

✅ How It Works

1. Download the App
   Available on iOS and Android (version 2.0.0 and above).

2. Create a Free Virtual Transport Card

   • Open the app and register for a standard or school virtual card (self-service).
   • For other preferential cards (e.g., senior, disabled), visit a local service office with required documents.

3. Top Up Your Card

   • Use the app to enter your card number.
   • Pay via:
     • Mobile app
     • Kaspi Bank
     • Halyk Bank (HomeBank)
     • Other partner banking platforms

4. Board the Bus

   • Show your valid electronic ticket on your phone to the driver or fare inspector.
   • Ticket is located in the “Valid Tickets” section.

5. Check Your Travel History

   • View past trips and tickets in “Travel Details”.

🎯 Key Features (v2.0.0)

• ✅ Cashless payments from phone balance
• ✅ No commission fees
• ✅ QR code scanning (camera required)
• ✅ Auto-detection of bus location via GPS
• ✅ Route planning with transfers
• ✅ Map-based navigation: enter origin/destination as address or point on map
• ✅ Full trip history and e-ticket archive

📷 App Permissions (Why They’re Used)

⚠️ Permissions are essential for seamless operation.

❌ Why Payment Might Fail

If your payment is declined, check the following:

• Your number is not a corporate line
• No outstanding credit/trust payments
• Your phone balance has been treated and topped up since purchase
• The initial balance has been used (first top-up required)
• SIM card was replaced within the last 24 hours

💡 Tip: Avoid replacing SIMs shortly before travel.

📞 User Support (ALEMPAY)

Contact customer service for help:

• ☎️ +7 777 000 2505
• ☎️ +7 700 000 2505
• ☎️ +7 707 000 2505

Available via phone or in-app chat (if supported).

📄 Terms of Use

By using SMSBUS, you agree to the service’s Terms of Use, which include:

• Payment obligations
• Ticket validity
• User responsibilities

📘 Full rules: https://smsbus.kz

🌍 Available Cities & Routes

Check the official website for a full list: 👉 https://smsbus.kz

📱 Update Alert: Version 2.0.0 (Feb 16, 2024)

• Fully redesigned interface
• Faster ticket scanning
• Improved GPS route detection
• Enhanced travel history dashboard
• Better integration with Kaspi and Halyk Bank

✅ Update recommended for all users

✅ Enjoy seamless, contactless, and convenient public transport in Kazakhstan!

🚌 Travel smart. Pay smart. Ride SMSBUS.

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