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HoYoverse CEO Liu Wei recently revealed the significant impact of negative player feedback on the Genshin Impact development team. The past year has been particularly challenging, marked by periods of intense criticism and player dissatisfaction, particularly following the Lunar New Year 2024 updates.
The Weight of Negative Feedback
In a recent Shanghai event, Wei described the team's experience as one of "anxiety and confusion." The volume and intensity of negative feedback led the team to feel "useless," highlighting the emotional toll of the backlash. This sentiment was fueled by controversies surrounding the 4.4 Lantern Rite event (criticized for insufficient rewards), the 4.5 Chronicled Banner (unfavorable gacha mechanics), and broader concerns about the game's direction, including accusations of cultural misrepresentation.
Comparisons to other HoYoverse titles like Honkai: Star Rail and Kuro Games' Wuthering Waves further intensified the criticism, with players pointing to perceived discrepancies in updates and gameplay.
A Path Forward
Despite the emotional strain, Wei acknowledged player concerns and emphasized the team's commitment to improvement and communication. He expressed hope for the future, highlighting the courage and trust shown by the player base. He called for a collective move forward, focusing on creating the best possible player experience.
The upcoming Natlan region, slated for release on August 28th, offers a glimpse into the future of Genshin Impact. A recent preview teaser hints at new adventures and content.
